Service Commitments for Cemetery Staff & Management
The following commitments are the behavioral standards by which every employee within the cemetery will be guided and should be discussed as part of the Performance Review.
✓ I will respond immediately to any and all customer requests (either by correcting a problem myself or by taking personal responsibility to get it corrected) and will follow-up with the customer within a reasonable amount of time to ensure we have exceeded their expectations.
✓ I will never say NO without an alternative being offered.
✓ I will treat my co-workers and management in the same manner I treat my customers.
✓ I will show ownership through my actions to maintain the cemetery and work areas in proper working order.
✓ I will act in a manner, which will show the utmost respect for others and never compromise the high moral and ethical standards we need to have at the Cemetery.
✓ I will make decisions in the best interest of my customers and co-workers.
✓ I will continually seek ways to improve the quality and efficiency of the service I provide to my customers and co-workers.
✓ I will communicate effectively with both management and customers.
The richest person in the cemetery is the one who left the most happy memories. You have made us for yourself, O Lord, and our hearts are restless until they rest in you.